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Not the Kind of Customer Review You Read Every Day

(iStockphoto) You never know what you’ll run across while reading Yelp. While sussing out Philadelphia hotels, I came across this review: First of all, let me just say that, if you can get a room, this...

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Skipping the Free Buffet

(Photo: Dan Taylor) Rational? I’m at a hotel and was given a coupon allowing me to eat the excellent breakfast buffet at no cost. Sounds good; but instead, I go next door to Caribou Coffee and buy a...

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The Best “Green” Hotel Message I’ve Ever Seen

I’m always suspicious of companies who tout how environmentally friendly they are, when being green happens to coincide with cost savings for the firm.  The best example is the ubiquitous message you...

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Age Discrimination? Pay Your Birth-Year Rate

Photo Credit: prayitno via Compfight cc Canadian reader Lisa Sansom wrote to us about an interesting price promotion at Starwood hotels:  PAY RATES EQUAL TO YOUR BIRTH YEAR  We’re celebrating the year...

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Room Service Surplus

Staying at the Sheraton Boston, the hotel room has an option:  “Reward yourself with a $5 voucher at participating food … outlets for each night you decline housekeeping services.”   My consumer...

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